Order Tracking

Cat waaiting by the postbox

Thank you for choosing CatBib to help your feline friends kick their hunting habbit! We understand that you may be eager to receive your order or track its progress. This page has the information you need to scrath that itch.

We strive to ensure a smooth and efficient order process. We want to keep you informed every step of the way, from the moment you place your order to the moment it arrives.

Tracking your order

To track your order, simply follow these steps:

  1. Locate your order confirmation email. This email contains important information about your order, including your order number.
  2. In the email you will see a 'View your order' button. Click this link to view the status of your order.
  3. If you can't locate your order confirmation, you can also retrieve your order status by entering the email address you provided at checkout on this page.

Once you have completed these steps, you will be able to see the current status of your order, including shipping information and tracking links if you chose tracked shipping. Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.

FAQ

What if my package is delayed?
Check your order status for the shipping date and shipping method. If it has been more than the maximum number of days expected for your shipping method, then please contact us. You can find the expected shipping times for the different shipping methods on the Shipping page.

How do I change my delivery address?
If your order has not yet shipped, then you may be able to change you shipping address. Please contact us by phone on +61 8 94549719 during office hours. Alternatively you can send an email to david@catbib.com.au outside of office hours.

Support

If you have any questions or concerns about tracking your order, please don't hesitate to contact me on david@catbib.com.au and I will provide any additional information you may need.

I value your satisfaction and want to ensure that your shopping experience is as seamless as possible. Thank you for your trust in our products and services, and trust you will receive your order soon.

More Information

You can find more information using the links below.

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